Refund policy

Return & Refund Policy

We truly hope you love every piece you pick from Femmora. But if something isn’t quite right, don’t worry, we’ve got a smooth and simple return process to make sure you feel confident shopping with us.

Our Return Window

You have 30 days from the day you receive your order to request a return.

To qualify, your item must be:

Unworn, unused, and in the same condition you received it.
With tags still attached.
In its original packaging.
Accompanied by proof of purchase (receipt or order confirmation).

How to Start a Return

Just send us an email at billieharris74@gmail.com.
Returns can be sent to:

📍 117 Pine Ln, Chenango Forks, NY, 13746, US

Once your return is approved, we’ll send you a return shipping label and clear instructions on how and where to send your package. Please note: returns sent back without requesting approval first will not be accepted.

Damages & Wrong Items

We always check carefully before shipping, but if your order arrives damaged, defective, or incorrect, please contact us right away so we can make it right.

Non-Returnable Items

Some items cannot be returned for safety and hygiene reasons, including:

Personalized or custom items.
Intimates, lingerie, or swimwear that has been tried on.
Beauty or personal care products.
Sale items or gift cards.

If you’re ever unsure whether your item qualifies, email us — we’re happy to help.

Exchanges

Want a different size or color? The quickest way is to return your item and, once it’s accepted, place a new order for the item you want.

Refunds

As soon as we receive and inspect your return, we’ll notify you about the status. If approved, you’ll be refunded to your original payment method within 10 business days.

Please note: banks and card providers may take extra time to process the refund on their end. If it’s been more than 15 business days since your refund was approved, reach out to us at billieharris74@gmail.com.

EU Customers

If your order was shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, no questions asked. The item must still meet our return condition requirements.

Questions?

We’re here to help make shopping with Femmora stress-free and enjoyable.
Reach out anytime at:

📧 billieharris74@gmail.com
📞 +1 607-206-7128

Because when you shop with us, you should always feel good — from checkout to delivery and beyond. 💕

This way, your Refund Policy matches Shopify compliance but feels soft, stylish, and on-brand for Femmora.